Business Service Technologies Cluster

Business Tech Program Description - One- or Two-Semester Program The Business Tech management support program is a one year program in which students learn skills in computer applications, computer operations, telephone techniques, record keeping, formatting data into useful information, scheduling, and other essential management support skills. Students will be preparing for jobs and careers in various businesses and industries including health care facilities, financial, and educational institutions. Content Areas: Technology Computer Literacy Help Desk Introduction Internet Research Microsoft Office XP Suite Version 2002 of: Word, Excel, PowerPoint, Access Network and Internet User Administration Web page development/maintenance Content Areas: Understanding the Business World Business and Economic Principles Database Management System Frequently Used Business Tools and Techniques Office Skills and Procedures Content Areas: Interpersonal Skills Business Communications Customer Service Skills Problem Solving Activities Team Building Projects Getting and Keeping a Job Helpful Background Experience and Aptitude\ Ability to multi-task Ability to meet deadlines Keyboarding Desire to master software at expert level Teamwork and problem solving skills Career Entry Opportunities: Health Medical Office Support Registration Specialist Medical Scheduler Career Entry Opportunities: General Business Call Center Representative Help Desk Support Administrative Assistant Data Entry Operator Customer Service Representative Switchboard Operators Receptionist Web Design Tech General Office Clerk Office specialist careers in information technology industry, banking institutions, government offices, health care, and legal organizations Benefits for the College Bound Skills learned in Business Tech provide various opportunities to work and earn good wages while attending college. Articulation agreements with Davenport University, Grand Rapids Community College, Ferris State University, and Northwood University are available for students who earn a grade of 80% or higher in the program.